On Trend with Tuckernuck
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On Trend with Tuckernuck |
Please see listed Bailey’s areas of expertise in her current role at Tuckernuck.
Customer Driven.
With a deep driven motivation to love and serve others, Bailey offers consistent, seamless, and positive support for a diverse customer base via email, live chat, live texting, and over the phone via the Gladly Customer Service management tool. In this role she cares for customer concerns with orders, offers personalized style and size consulting, and drives weekly revenue helping clients place orders with her directly. She is committed to promoting brand awareness, connection, and loyalty.
Strategy Forward.
While identifying her next spot at Tuckernuck, Bailey knew she wanted to challenge herself with a department and role that was vested in deep roots within the company; she wanted to take every opportunity to hone in her Type A organized brain and couple it with her Type B side to creatively embrace the business of fashion. She took a keen interest in the Web Merchandising Team who is responsible for product uploads, website strategy and management, and who is deeply ingrained in Tuckernuck’s strategy and brand (her Type A and B!). After immersing herself in the fast-paced work curating looks for products and supporting with calculated storytelling through inventory management, she recognized the need take the fun and creative side of fashion and couple it with data-driven decisions intended to drive sales.
Cross-Functional Communication.
Having developed a strong sense of interpersonal communications and working with top C-Suite Executives and frontline staff in the weeds like herself, Bailey works diligently to establish strong relationships between the CX Department and other functions at Tuckernuck. With a dedication to providing a seamless internal flow of communication externally with customers, she prides herself on her ability to connect with other departments to better understand how both teams can mutually benefit and support each other. Hearing direct feedback from customers further empowers her to go directly to the source of any product, site, or policy points of contention to address frustrations head-on. Coupled with her knowledge of the products and customers from review management, Bailey is well-known and recognized in the company for maintaining a positive internal network.
Tested & Reviewed.
After her first year in the program, Bailey was offered the opportunity to connect even deeper with customers via product and site review management. After gaining a firm grasp on Tuckernuck’s Review Management Platform, YOTPO, Bailey quickly established the company strategy for approving reviews and, for the reviews that were not approved, following up personally to address customer concerns. While simultaneously serving current and new customers by managing reviews, she also organized review data to present monthly trends for company review.
It Pays to be Loyal.
In her second year, Bailey assisted with the launch of Tuckernuck’s first Reward Program also using the platform YOTPO. With a strategic focus on gaining new customers, maintaining a strong brand connection, and rewarding customers for staying loyal to Tuckernuck, Bailey utilized her knowledge of the platform to become Tuckernuck’s VIP Rewards subject matter expert. From aiding customers with concerns about their loyalty status, liaising with YOTPO CSMs and data pullers, and pulling monthly data, Bailey delivered monthly performance updates on the overall health of the program to present within the business.